平台营运者应尽快并无论如何在故障发生后的12小时内恢復其交易及託管服务（包括在必要时全面啟动其应变计划）。如平台营运者直接或间接（例如透过其他持牌法团）向零售客户提供服务，有关的恢復时间应该更短。
此外，平台營運者應有適當的數據备份，以確保平台營運者為每名客戶持有的客戶虚拟资产備存準確紀錄。交易及客戶虚拟资产數據（例如關鍵數據庫的截圖）應可随时取览，以便将生产系统復原至其最新状态。因此，除每日的離線备份外，交易及客戶虚拟资产數據一經產生便應即時進行备份（例如透過採用實時數據鏡像技術），以確保在必要時能及時復原數據。
（主要参考：《虚拟资产交易平台指引》第12.17及12.20段）
最後更新日期: 2023年5月31日
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